When you find the Spa & Wellness break of your choice, you click on the "Enquire Now" button. You will see our Enquiry form. Please complete this form by selecting the Spa & Wellness break of your choice, providing us with your personal data, the names of your fellow travellers, the dates you wish to travel and the desired number of rooms. We also ask you to confirm that you have read our booking Terms & Conditions. In the additional remark field you can indicate the days you want to have the treatments and, if applicable, the choice of your treatments, if you want to extend your stay with additional nights or any other remark or request you might have. All treatments included in the package must be reserved beforehand, we will take care of that.
After sending your enquiry to us, we will send you an automatically generated confirmation of receipt by email. Within 48 hours we will respond to your enquiry.
For Custom-Made packages we ask you to complete and send us the Custom-Made enquiry Form. You find this form on the ´Contact´ page. Within 48 hours we will contact you with a proposal based on your request and/or contact you to discuss the options for your request.
Your booking with us is considered definite and a contract will exist between you and SIS as soon as you have received the confirmation of your booking. No contract will exist between us prior to our issuing the confirmation email. After you received the confirmation of your booking you cannot cancel it without any costs.
The final invoice will be send to you together with the confirmation email. Upon receipt of this invoice you are asked to pay a deposit of 30% of the total cost of the break per person. The balance of the price of your break must be paid at least 1 month before your arrival date. If the balance is not paid in time, we reserve the right to cancel your break and apply the cancellation charge set out in paragraph "Cancellation". Payments must always be done mentioning the reference number.
In case your booked break takes place within 1 month, we ask you to make the full payment by return of the confirmation email.
In case you or 1 of your fellow travellers want to cancel your break, we always need a written confirmation of the cancellation or a confirmation of the cancellation by email made by the person who made the booking and is communicated to us in writing. Cancellation will take effect the date of the post stamp on the written notification or the day that the email is received by us. The following cancellation charges will apply:
Up to 4 weeks before arrival date: Deposit amount
Up to 3 weeks before arrival date: 40% of the total amount
Up to 2 weeks before arrival date: 50% of the total amount
Up to 1 week before arrival date : 75% of the total amount
Up to 48 hours before arrival date : 100% of the total amount
No show or early departure: No Refund
Once your break has commenced, no refund or part refund or unused portion of your break will be repaid in the event of cancellation by you. If the reason for cancellation is covered under the terms of an insurance policy, you may be able to reclaim these charges.
In case SIS needs to cancel the break due to a reason, which you can not be blamed for, we will offer you the choice to either accept a new offer or direct repayment of your paid amount with regards to the cancelled break. In such case, you can not claim for any compensation.
If you wish to change any part of your break arrangement, or wish to change the dates, we need to receive a notification in writing from the person who made the booking. We will do our utmost to make the changes. The amount we charge for making the changes is €25,00 per change. All changes are on request and if additional costs are involved, then these are for the customer. Any changes to flight bookings are your responsibility and must be made by agreement with the party who provided your flight tickets.
In the unlikely event that we will have to make changes to your holiday, we reserve the right to do at any time. Changes are normally minor, but it can happen that a hotel or Spa facilities/ treatments are not available due to some reason. In such case we will advise you at the earliest possible date. If your accommodation needs to be changed, we will do our very best to find accommodation of the same quality level. If a significant change becomes necessary, we will inform you as soon as possible if there is time before your departure. Should a significant change occur, then provided that it does not arise through circumstances amounting force majeure* , you will have the choice of either accepting the change of arrangements, booking another break with us, or cancelling your break and receiving a full refund. If you choose another break which is more expensive you must pay the difference, but if it is cheaper we will make the appropriate refund
Being well insured is one of the important things you need to arrange before you go travelling. You need to have your own travel insurance and provide us with those details in case of emergency.
Persons travelling alone have to book a single room or a double room for single use. It is possible that you have to pay a single room surcharge. In such case this will be indicated at the break description. You can not share a double room with somebody you do not know.
If you have selected one of the breaks which include yoga classes or any other form of activity and you have some health issues, than please check with your doctor that you are sufficiently fit and healthy to undertake the classes or other physical activity arranged for you. If you experience any way of discomfort or injury during the activity organised for you, than you must immediately consult a member of the staff.
If you have a problem or if you are not satisfied about any service from the break package, please inform a member of our team immediately. We will do our utmost to solve your problem and put things right again. If your complaint can not be resolved locally, you must advise us in writing on your return within 4 weeks. If you do not give us notice of your complaint within this period of time, you will have no further rights to claim for any compensation.
The client can not hold SIS responsible for any actions, proceedings, losses, claims, charges, damages, or liabilities arising out of or as a consequence of the provision of services by the Hotel/ Spa.
You are responsible yourself that you are in possession of a valid travel document.
*Circumstances which amount to force majeure: War, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, technical or maintenance problems with transport, or other circumstances which amount to force majeure.